Edge 500 / Prominent 51X
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      Configuring a Prominent Controller for Local Network Connection to VivoPoint

      Introduction

      This article provides a step-by-step guide on configuring a controller to work on your local network. It will also explain how to whitelist a server for data retrieval and how to set up port forwarding for controller access. If you need further guidance on these concepts, consider seeking help from a network administrator or researching these topics online.

      Requirements

      1. A controller connected to your local network
      2. Access to the network router or switch for configuration

      Step 1: Configure the Controller on Local Network

      1. Locate the controller's keypad.
      2. Access the controller's network settings. If you're unsure of how to do this, refer to your controller's manual or consult with a network administrator.
      3. Assign the controller an IP address that falls within the range of your local network's IP addresses.
      4. Configure the controller's LAN IP and LAN Gateway according to your network's settings.

      Step 2: Whitelist the Server

      1. Contact VivoPoint Support at support@vivopoint.com to obtain the IP address for the data retrieval server.
      2. Once you have the server IP address, contact your network or facility administrator and provide them with the IP address.
      3. Request that the server IP address is whitelisted, enabling it to retrieve readings and connect to the controller without being blocked by security protocols.

      Step 3: Set Up Port Forwarding for the Controllers

      Port forwarding allows external devices to access your controller over the internet via a specific port.

      1. Log in to your router or switch's administration console.
      2. Navigate to the port forwarding settings (these vary depending on the device manufacturer).
      3. Set up port forwarding rules so that each controller can be accessed by a single IP address and different ports.

      Step 4: Provide External IP Address and Port Details

      For VivoPoint to connect to each individual controller, we need the external IP address and port that each controller is forwarded to.

      1. Record the external IP address and the port that each controller is being forwarded to.
      2. Ideally, create a list to share this information, specifying which controller is where.

      Example: Lap Pool - 192.168.1.1:8585

      Conclusion

      Once these steps are complete, your controller will be configured for local network use. It will be accessible for data retrieval by the whitelisted server, and VivoPoint will know where to access each controller.

      Should you encounter any issues during this process, consider the following:

      • Check that the server IP address has been correctly whitelisted and that the controller is properly configured for your local network.
      • Ensure that port forwarding rules have been set correctly.
      • Contact your network or facility administrator for further assistance.

      Additionally, VivoPoint Support is available to assist you. Please reach out to them at support@vivopoint.com for any questions or issues you may have during this configuration process.

      Remember, this is a technical process that requires a certain level of expertise. If you're unsure about any steps, it's always best to consult with a professional.