Modem Setup and Troubleshooting Tips

If you are setting up a modem or having issues with your modem. Here are the instructions.

To download set up and troubleshooting instructions click:  Modem Setup and Troubleshooting

Modem Troubleshooting

• If the device takes longer than five minutes to connect to the Internet, log into the local UI of the device to make configuration changes(Support Needed)  or to start the troubleshooting process. You must be physically co-located with the device to do this.

Power Cycling

• Unplug the power cord from the cradlepoint and allow 30 seconds to a minute for it to reboot. Plug back in and wait 1 minute for it to reconfigure and connect to Wi-Fi

Tips for Antenna Placement

• Make sure to place the antenna where you are able to get the best signal. *Sometimes this means outside or higher on wall. Antenna extenders are available through VivoSupport.
• Never place Antenna on metal. 
• Never place Antenna on any conductive material.
• Make sure Antenna cord is complete stretched and not coiled.